{"id":23958,"date":"2025-02-11T15:43:22","date_gmt":"2025-02-11T04:43:22","guid":{"rendered":"https:\/\/enrolments.its.edu.au\/?p=23958"},"modified":"2025-02-11T15:43:25","modified_gmt":"2025-02-11T04:43:25","slug":"student-complaint-form","status":"publish","type":"post","link":"https:\/\/enrolments.its.edu.au\/?p=23958","title":{"rendered":"Student Complaint Form"},"content":{"rendered":"[et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;TITLE&#8221; _builder_version=&#8221;4.18.0&#8243; background_color=&#8221;#8300E9&#8243; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_stops=&#8221;#00c3ef 0%|#000dc9 100%&#8221; collapsed=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_row admin_label=&#8221;TITLE&#8221; _builder_version=&#8221;4.18.0&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; width=&#8221;auto&#8221; max_width=&#8221;1500px&#8221; collapsed=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_text admin_label=&#8221;TITLE&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221; sticky_enabled=&#8221;0&#8243;]\n<h1 class=\"entry-title\" style=\"text-align: center;\"><span style=\"font-family: verdana, geneva, sans-serif; color: #ffffff;\">Student Complaint Form<\/span><\/h1>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;BODY&#8221; _builder_version=&#8221;4.18.0&#8243; collapsed=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_row admin_label=&#8221;BODY&#8221; _builder_version=&#8221;4.18.0&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; width=&#8221;auto&#8221; max_width=&#8221;1500px&#8221; collapsed=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_text admin_label=&#8221;BODY&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#FFFFFF&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221; sticky_enabled=&#8221;0&#8243;]\n<script>\nvar gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),document.addEventListener(\"gform\/theme\/scripts_loaded\",function(){gform.themeScriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>\"function\"==typeof InitializeEditor,callIfLoaded:function(o){return!(!gform.domLoaded||!gform.scriptsLoaded||!gform.themeScriptsLoaded&&!gform.isFormEditor()||(gform.isFormEditor()&&console.warn(\"The use of gform.initializeOnLoaded() is deprecated in the form editor context and will be removed in Gravity Forms 3.1.\"),o(),0))},initializeOnLoaded:function(o){gform.callIfLoaded(o)||(document.addEventListener(\"gform_main_scripts_loaded\",()=>{gform.scriptsLoaded=!0,gform.callIfLoaded(o)}),document.addEventListener(\"gform\/theme\/scripts_loaded\",()=>{gform.themeScriptsLoaded=!0,gform.callIfLoaded(o)}),window.addEventListener(\"DOMContentLoaded\",()=>{gform.domLoaded=!0,gform.callIfLoaded(o)}))},hooks:{action:{},filter:{}},addAction:function(o,r,e,t){gform.addHook(\"action\",o,r,e,t)},addFilter:function(o,r,e,t){gform.addHook(\"filter\",o,r,e,t)},doAction:function(o){gform.doHook(\"action\",o,arguments)},applyFilters:function(o){return gform.doHook(\"filter\",o,arguments)},removeAction:function(o,r){gform.removeHook(\"action\",o,r)},removeFilter:function(o,r,e){gform.removeHook(\"filter\",o,r,e)},addHook:function(o,r,e,t,n){null==gform.hooks[o][r]&&(gform.hooks[o][r]=[]);var d=gform.hooks[o][r];null==n&&(n=r+\"_\"+d.length),gform.hooks[o][r].push({tag:n,callable:e,priority:t=null==t?10:t})},doHook:function(r,o,e){var t;if(e=Array.prototype.slice.call(e,1),null!=gform.hooks[r][o]&&((o=gform.hooks[r][o]).sort(function(o,r){return o.priority-r.priority}),o.forEach(function(o){\"function\"!=typeof(t=o.callable)&&(t=window[t]),\"action\"==r?t.apply(null,e):e[0]=t.apply(null,e)})),\"filter\"==r)return e[0]},removeHook:function(o,r,t,n){var e;null!=gform.hooks[o][r]&&(e=(e=gform.hooks[o][r]).filter(function(o,r,e){return!!(null!=n&&n!=o.tag||null!=t&&t!=o.priority)}),gform.hooks[o][r]=e)}});\n<\/script>\n\n                <div class='gf_browser_gecko gform_wrapper gravity-theme gform-theme--no-framework' data-form-theme='gravity-theme' data-form-index='0' id='gform_wrapper_3187' style='display:none'><div id='gf_3187' class='gform_anchor' tabindex='-1'><\/div><form method='post' enctype='multipart\/form-data' target='gform_ajax_frame_3187' id='gform_3187'  action='\/index.php?rest_route=%2Fwp%2Fv2%2Fposts%2F23958#gf_3187' data-formid='3187' novalidate>\n        <div id='gf_progressbar_wrapper_3187' class='gf_progressbar_wrapper' data-start-at-zero=''>\n        \t<p class=\"gf_progressbar_title\">Step <span class='gf_step_current_page'>1<\/span> of <span class='gf_step_page_count'>6<\/span><span class='gf_step_page_name'><\/span>\n        \t<\/p>\n            <div class='gf_progressbar gf_progressbar_blue' aria-hidden='true'>\n                <div class='gf_progressbar_percentage percentbar_blue percentbar_16' style='width:16%;'><span>16%<\/span><\/div>\n            <\/div><\/div>\n                        <div class='gform-body gform_body'><div id='gform_page_3187_1' class='gform_page ' data-js='page-field-id-0' >\n\t\t\t\t\t<div class='gform_page_fields'><div id='gform_fields_3187' class='gform_fields top_label form_sublabel_below description_below validation_below'><div id=\"field_3187_4\" class=\"gfield gfield--type-html gfield--input-type-html gfield--width-full gfield_html gfield_html_formatted gfield_no_follows_desc field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><h1 style=\"text-align: center;\"><span style=\"font-family: verdana, geneva, sans-serif; font-size: 24pt;\"><span style=\"font-family: verdana, geneva, sans-serif;\">MAKE A COMPLAINT - STUDENTS AND THE GENERAL PUBLIC<\/span><\/span><\/h1><\/div><div id=\"field_3187_56\" class=\"gfield gfield--type-html gfield--input-type-html gfield--width-full gfield_html gfield_html_formatted gfield_no_follows_desc field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\">Intelligent Training Solutions is committed to providing a fair, safe and productive environment.<\/span> <span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\">Students can use this form to submit a\u00a0<strong>complaint <\/strong>regarding our services, staff, or contractors.<\/span>\n<p>\n<span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\">Members of the public can use this form to submit a complaint.<\/span>\n<p>\n<span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\">Your complaint will be dealt with in a transparent, consistent and timely manner. Your submission will be handled confidentially, with sensitivity and with respect to all parties involved.<\/span>\n<p>\n<span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\">To best assist the College to adequately address your concerns or to take your appeal under consideration, it is important that you provide as much detail as possible when completing this form.<\/span>\n<p>\n<span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\">To review our Complaints Management Procedure visit: <a href=\"https:\/\/www.its.vic.edu.au\/knowledge-base\/complaints-management-procedure\/\">https:\/\/www.its.vic.edu.au\/knowledge-base\/complaints-management-procedure\/<\/a><\/span>\n<p>\n<span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\">The I.T.S administration team (Student Advocacy) can assist students with the complaints and appeals processes.<\/span>\n<p>\n<span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\">If you have experienced or witnessed an incident involving sexual harm or have a concern regarding sexual safety, please contact the Executive Management Team for further advice.<\/span>\n<p>\n<span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\">This is not an emergency portal and is not monitored 24\/7. If you are in immediate danger or feel very unsafe, please contact the police on 000.<\/span>\n<p>\n<span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\">If this form is not working as expected, please contact <a href=\"mailto:admin@its.edu.au\" target=\"_blank\" rel=\"noopener\">admin@its.edu.au<\/a>. <\/span><span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\">or <a href=\"mailto:support@its.edu.au\" target=\"_blank\" rel=\"noopener\">support@its.edu.au<\/a>.<\/span><\/div><div id=\"field_3187_70\" class=\"gfield gfield--type-select gfield--input-type-select gfield--width-full gfield_contains_required field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_3187_70'>I would like to....<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_70' id='input_3187_70' class='large gfield_select'  aria-describedby=\"gfield_description_3187_70\"  aria-required=\"true\" aria-invalid=\"false\" ><option value='Make a Informal Complaint' selected='selected'>Make a Informal Complaint<\/option><option value='Make a General Complaint (Level 1)' >Make a General Complaint (Level 1)<\/option><option value='Escalate a Complaint Outcome (Level 1 to Level 2)' >Escalate a Complaint Outcome (Level 1 to Level 2)<\/option><option value='Share a Compliment\/Suggestion' >Share a Compliment\/Suggestion<\/option><\/select><\/div><div class='gfield_description' id='gfield_description_3187_70'>Please select the type of report you wish to make<\/div><\/div><div id=\"field_3187_75\" class=\"gfield gfield--type-html gfield--input-type-html gfield--width-full gfield_html gfield_html_formatted field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><span style=\"color: #ff0000;\">You can only choose this option if you have already received a Level 1 complaint outcome.<\/span><\/div><div id=\"field_3187_74\" class=\"gfield gfield--type-html gfield--input-type-html gfield--width-full gfield_html gfield_html_formatted gfield_no_follows_desc field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><span style=\"color: #ff0000;\">Before lodging a complaint, please check that there is not an appeal or review process available. Decisions relating to admissions and enrolments, final grades, unsatisfactory progress, student discipline, cheating or plagiarism, may have a review process available. Refer to the<\/span>\u00a0<a href=\"https:\/\/www.its.vic.edu.au\/knowledge-base\/student-assessment-appeal-procedure\/\" target=\"_blank\" rel=\"noopener\">appeals webpage<\/a> <span style=\"color: #ff0000;\">for more information.<\/span><\/div><\/div>\n                    <\/div>\n                    <div class='gform-page-footer gform_page_footer top_label'>\n                         <input type='button' id='gform_next_button_3187_72' class='gform_next_button gform-theme-button button' onclick='gform.submission.handleButtonClick(this);' data-submission-type='next' value='Next'  \/> \n                    <\/div>\n                <\/div>\n                <div id='gform_page_3187_2' class='gform_page' data-js='page-field-id-72' style='display:none;'>\n                    <div class='gform_page_fields'>\n                        <div id='gform_fields_3187_2' class='gform_fields top_label form_sublabel_below description_below validation_below'><div id=\"field_3187_51\" class=\"gfield gfield--type-section gfield--input-type-section gsection field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  ><h3 class=\"gsection_title\"><\/h3><div class='gsection_description' id='gfield_description_3187_51'><hr \/>\n<P>\n<h2><strong><span style=\"font-family: tahoma, arial, helvetica, sans-serif; color: #ff9900;\">SECTION A) Your details<\/span><\/strong><\/h2><\/div><\/div><div id=\"field_3187_9\" class=\"gfield gfield--type-html gfield--input-type-html gfield--width-full gfield_html gfield_html_formatted field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\">Complaints can be made anonymously; however, if a Complainant submits a complaint anonymously, the College might be limited in the actions it can take to resolve it. If the complainant does not provide relevant and current contact information, the College may not be able to provide a response to the complaint.<\/span><\/div><div id=\"field_3187_78\" class=\"gfield gfield--type-select gfield--input-type-select gfield--width-full gfield_contains_required field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_3187_78'>Please specify your relationship to Intelligent Training Solutions<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_78' id='input_3187_78' class='large gfield_select'  aria-describedby=\"gfield_description_3187_78\"  aria-required=\"true\" aria-invalid=\"false\" ><option value='Anonymous' selected='selected'>Anonymous<\/option><option value='Student' >Student<\/option><option value='Prospective Student' >Prospective Student<\/option><option value='Community Member' >Community Member<\/option><\/select><\/div><div class='gfield_description' id='gfield_description_3187_78'>Please indicate your relationship to I.T.S<\/div><\/div><fieldset id=\"field_3187_77\" class=\"gfield gfield--type-radio gfield--type-choice gfield--input-type-radio gfield--width-full gfield_contains_required field_sublabel_below gfield--has-description field_description_above field_validation_below gfield_visibility_visible\"  ><legend class='gfield_label gform-field-label' >Would you like a response to your report?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/legend><div class='gfield_description' id='gfield_description_3187_77'>We can contact you by email even if you wish to remain anonymous. You must provide a valid email address in order for the university to be able to contact you.<\/div><div class='ginput_container ginput_container_radio'><div class='gfield_radio' id='input_3187_77'>\n\t\t\t<div class='gchoice gchoice_3187_77_0'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_77' type='radio' value='YES'  id='choice_3187_77_0' onchange='gformToggleRadioOther( this )' aria-describedby=\"gfield_description_3187_77\"   \/>\n\t\t\t\t\t<label for='choice_3187_77_0' id='label_3187_77_0' class='gform-field-label gform-field-label--type-inline'>YES<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_3187_77_1'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_77' type='radio' value='NO'  id='choice_3187_77_1' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_3187_77_1' id='label_3187_77_1' class='gform-field-label gform-field-label--type-inline'>NO<\/label>\n\t\t\t<\/div><\/div><\/div><\/fieldset><div id=\"field_3187_5\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-full field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_3187_5'>Student Number<\/label><div class='ginput_container ginput_container_text'><input name='input_5' id='input_3187_5' type='text' value='' class='small'  aria-describedby=\"gfield_description_3187_5\"    aria-invalid=\"false\"   \/><\/div><div class='gfield_description' id='gfield_description_3187_5'>If you have one<\/div><\/div><fieldset id=\"field_3187_11\" class=\"gfield gfield--type-name gfield--input-type-name gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><legend class='gfield_label gform-field-label gfield_label_before_complex' >Your Name<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/legend><div class='ginput_complex ginput_container ginput_container--name has_prefix has_first_name has_middle_name has_last_name no_suffix gf_name_has_4 ginput_container_name gform-grid-row' id='input_3187_11'>\n                            <span id='input_3187_11_2_container' class='name_prefix name_prefix_select gform-grid-col gform-grid-col--size-auto' >\n                                                    <select name='input_11.2' id='input_3187_11_2'    aria-required='false'   >\n                          <option value=''><\/option><option value='Dr.' >Dr.<\/option><option value='Miss' >Miss<\/option><option value='Mr.' >Mr.<\/option><option value='Mrs.' >Mrs.<\/option><option value='Ms.' >Ms.<\/option><option value='Mx.' >Mx.<\/option><option value='Prof.' >Prof.<\/option><option value='Rev.' >Rev.<\/option>\n                      <\/select>\n                                                    <label for='input_3187_11_2' class='gform-field-label gform-field-label--type-sub '>Prefix<\/label>\n                                                  <\/span>\n                            <span id='input_3187_11_3_container' class='name_first gform-grid-col gform-grid-col--size-auto' >\n                                                    <input type='text' name='input_11.3' id='input_3187_11_3' value=''   aria-required='true'     \/>\n                                                    <label for='input_3187_11_3' class='gform-field-label gform-field-label--type-sub '>First<\/label>\n                                                <\/span>\n                            <span id='input_3187_11_4_container' class='name_middle gform-grid-col gform-grid-col--size-auto' >\n                                                    <input type='text' name='input_11.4' id='input_3187_11_4' value=''   aria-required='false'     \/>\n                                                    <label for='input_3187_11_4' class='gform-field-label gform-field-label--type-sub '>Middle<\/label>\n                                                <\/span>\n                            <span id='input_3187_11_6_container' class='name_last gform-grid-col gform-grid-col--size-auto' >\n                                                    <input type='text' name='input_11.6' id='input_3187_11_6' value=''   aria-required='true'     \/>\n                                                    <label for='input_3187_11_6' class='gform-field-label gform-field-label--type-sub '>Last<\/label>\n                                                <\/span>\n                            \n                        <\/div><\/fieldset><div id=\"field_3187_12\" class=\"gfield gfield--type-phone gfield--input-type-phone gfield--width-half field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_3187_12'>Landline Number<\/label><div class='ginput_container ginput_container_phone'><input name='input_12' id='input_3187_12' type='tel' value='' class='large'    aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_3187_13\" class=\"gfield gfield--type-phone gfield--input-type-phone gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_3187_13'>Mobile Number<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_phone'><input name='input_13' id='input_3187_13' type='tel' value='' class='large'   aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><fieldset id=\"field_3187_14\" class=\"gfield gfield--type-email gfield--input-type-email gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><legend class='gfield_label gform-field-label gfield_label_before_complex' >Email address<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/legend><div class='ginput_complex ginput_container ginput_container_email gform-grid-row' id='input_3187_14_container'>\n                                <span id='input_3187_14_1_container' class='ginput_left gform-grid-col gform-grid-col--size-auto'>\n                                    <input class='' type='email' name='input_14' id='input_3187_14' value=''    aria-required=\"true\" aria-invalid=\"false\"  \/>\n                                    <label for='input_3187_14' class='gform-field-label gform-field-label--type-sub '>Enter Email<\/label>\n                                <\/span>\n                                <span id='input_3187_14_2_container' class='ginput_right gform-grid-col gform-grid-col--size-auto'>\n                                    <input class='' type='email' name='input_14_2' id='input_3187_14_2' value=''    aria-required=\"true\" aria-invalid=\"false\"  \/>\n                                    <label for='input_3187_14_2' class='gform-field-label gform-field-label--type-sub '>Confirm Email<\/label>\n                                <\/span>\n                                <div class='gf_clear gf_clear_complex'><\/div>\n                            <\/div><\/fieldset><\/div>\n                    <\/div>\n                    <div class='gform-page-footer gform_page_footer top_label'>\n                        <input type='button' id='gform_previous_button_3187_79' class='gform_previous_button gform-theme-button gform-theme-button--secondary button' onclick='gform.submission.handleButtonClick(this);' data-submission-type='previous' value='Previous'  \/> <input type='button' id='gform_next_button_3187_79' class='gform_next_button gform-theme-button button' onclick='gform.submission.handleButtonClick(this);' data-submission-type='next' value='Next'  \/> \n                    <\/div>\n                <\/div>\n                <div id='gform_page_3187_3' class='gform_page' data-js='page-field-id-79' style='display:none;'>\n                    <div class='gform_page_fields'>\n                        <div id='gform_fields_3187_3' class='gform_fields top_label form_sublabel_below description_below validation_below'><div id=\"field_3187_53\" class=\"gfield gfield--type-section gfield--input-type-section gsection field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  ><h3 class=\"gsection_title\"><\/h3><div class='gsection_description' id='gfield_description_3187_53'><hr \/>\n<P>\n<h2><strong><span style=\"font-family: tahoma, arial, helvetica, sans-serif; color: #ff9900;\">SECTION B) What happened?<\/span><\/strong><\/h2><\/div><\/div><div id=\"field_3187_19\" class=\"gfield gfield--type-html gfield--input-type-html gfield_html gfield_html_formatted field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\">Describe your concern, including relevant details (example: course title\/code, name of people involved, location, time, dates)\u00a0<\/span><\/div><div id=\"field_3187_21\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_3187_21'>COURSE\/UNIT\/SKILL SET CODE<\/label><div class='ginput_container ginput_container_text'><input name='input_21' id='input_3187_21' type='text' value='' class='large'      aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_3187_22\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_3187_22'>COURSE TITLE<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_22' id='input_3187_22' type='text' value='' class='large'     aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_3187_23\" class=\"gfield gfield--type-date gfield--input-type-date gfield--input-type-datepicker gfield--datepicker-default-icon gfield--width-quarter field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_3187_23'>Date Enrolled<\/label><div class='ginput_container ginput_container_date'>\n                            <input name='input_23' id='input_3187_23' type='text' value='' class='datepicker gform-datepicker dmy datepicker_with_icon gdatepicker_with_icon'   placeholder='dd\/mm\/yyyy' aria-describedby=\"input_3187_23_date_format\" aria-invalid=\"false\" \/>\n                            <span id='input_3187_23_date_format' class='screen-reader-text'>DD slash MM slash YYYY<\/span>\n                        <\/div>\n                        <input type='hidden' id='gforms_calendar_icon_input_3187_23' class='gform_hidden' value='https:\/\/enrolments.its.edu.au\/wp-content\/plugins\/gravityforms\/images\/datepicker\/datepicker.svg'\/><\/div><div id=\"field_3187_24\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-quarter field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_3187_24'>Class Code<\/label><div class='ginput_container ginput_container_text'><input name='input_24' id='input_3187_24' type='text' value='' class='large'      aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_3187_26\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-quarter gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_3187_26'>Year Enrolled<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_26' id='input_3187_26' type='text' value='' class='large'     aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_3187_27\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-quarter field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_3187_27'>Term Enrolled<\/label><div class='ginput_container ginput_container_text'><input name='input_27' id='input_3187_27' type='text' value='' class='large'      aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_3187_80\" class=\"gfield gfield--type-textarea gfield--input-type-textarea gfield--width-full field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_3187_80'>Description<\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_80' id='input_3187_80' class='textarea large'      aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/div><div id=\"field_3187_33\" class=\"gfield gfield--type-section gfield--input-type-section gsection field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  ><h3 class=\"gsection_title\"><\/h3><div class='gsection_description' id='gfield_description_3187_33'><hr \/>\n<P>\n<h2><strong><span style=\"font-family: tahoma, arial, helvetica, sans-serif; color: #ff9900;\">SECTION C) What steps have you taken to resolve this issue?<\/span><\/strong><\/h2><\/div><\/div><div id=\"field_3187_28\" class=\"gfield gfield--type-textarea gfield--input-type-textarea gfield--width-full field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_3187_28'>What steps have you taken to resolve this issue?<\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_28' id='input_3187_28' class='textarea large'      aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/div><div id=\"field_3187_81\" class=\"gfield gfield--type-textarea gfield--input-type-textarea gfield--width-full field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_3187_81'>What outcome are your seeking?<\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_81' id='input_3187_81' class='textarea large'      aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/div><div id=\"field_3187_82\" class=\"gfield gfield--type-section gfield--input-type-section gsection field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  ><h3 class=\"gsection_title\"><\/h3><div class='gsection_description' id='gfield_description_3187_82'><hr \/>\n<P>\n<h2><strong><span style=\"font-family: tahoma, arial, helvetica, sans-serif; color: #ff9900;\">SECTION C) Supporting Documentation?<\/span><\/strong><\/h2><\/div><\/div><div id=\"field_3187_31\" class=\"gfield gfield--type-fileupload gfield--input-type-fileupload gfield--width-full field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='gform_browse_button_3187_31'>Attach documents\/UPLOAD<\/label><div class='ginput_container ginput_container_fileupload'><div id='gform_multifile_upload_3187_31' data-settings='{&quot;runtimes&quot;:&quot;html5,flash,html4&quot;,&quot;browse_button&quot;:&quot;gform_browse_button_3187_31&quot;,&quot;container&quot;:&quot;gform_multifile_upload_3187_31&quot;,&quot;drop_element&quot;:&quot;gform_drag_drop_area_3187_31&quot;,&quot;filelist&quot;:&quot;gform_preview_3187_31&quot;,&quot;unique_names&quot;:true,&quot;file_data_name&quot;:&quot;file&quot;,&quot;url&quot;:&quot;https:\\\/\\\/enrolments.its.edu.au\\\/?gf_page=8648fed2d8b7155&quot;,&quot;flash_swf_url&quot;:&quot;https:\\\/\\\/enrolments.its.edu.au\\\/wp-includes\\\/js\\\/plupload\\\/plupload.flash.swf&quot;,&quot;silverlight_xap_url&quot;:&quot;https:\\\/\\\/enrolments.its.edu.au\\\/wp-includes\\\/js\\\/plupload\\\/plupload.silverlight.xap&quot;,&quot;filters&quot;:{&quot;mime_types&quot;:[{&quot;title&quot;:&quot;Allowed Files&quot;,&quot;extensions&quot;:&quot;*&quot;}],&quot;max_file_size&quot;:&quot;67108864b&quot;},&quot;multipart&quot;:true,&quot;urlstream_upload&quot;:false,&quot;multipart_params&quot;:{&quot;form_id&quot;:3187,&quot;field_id&quot;:31,&quot;_gform_file_upload_nonce_3187_31&quot;:&quot;3628510804&quot;},&quot;gf_vars&quot;:{&quot;max_files&quot;:0,&quot;message_id&quot;:&quot;gform_multifile_messages_3187_31&quot;,&quot;disallowed_extensions&quot;:[&quot;php&quot;,&quot;asp&quot;,&quot;aspx&quot;,&quot;cmd&quot;,&quot;csh&quot;,&quot;bat&quot;,&quot;html&quot;,&quot;htm&quot;,&quot;hta&quot;,&quot;jar&quot;,&quot;exe&quot;,&quot;com&quot;,&quot;js&quot;,&quot;lnk&quot;,&quot;htaccess&quot;,&quot;phar&quot;,&quot;phtml&quot;,&quot;ps1&quot;,&quot;ps2&quot;,&quot;php3&quot;,&quot;php4&quot;,&quot;php5&quot;,&quot;php6&quot;,&quot;py&quot;,&quot;rb&quot;,&quot;tmp&quot;]}}' class='gform_fileupload_multifile'>\n\t\t\t\t\t\t\t\t\t\t<div id='gform_drag_drop_area_3187_31' class='gform_drop_area gform-theme-field-control'>\n\t\t\t\t\t\t\t\t\t\t\t<span class='gform_drop_instructions'>Drop files here or <\/span>\n\t\t\t\t\t\t\t\t\t\t\t<button type='button' id='gform_browse_button_3187_31' class='button gform_button_select_files gform-theme-button gform-theme-button--control' aria-describedby=\"gfield_upload_rules_3187_31 gfield_description_3187_31\"  >Select files<\/button>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div><span class='gfield_description gform_fileupload_rules' id='gfield_upload_rules_3187_31'>Max. file size: 64 MB.<\/span><ul class='validation_message--hidden-on-empty gform-ul-reset' id='gform_multifile_messages_3187_31'><\/ul> <div id='gform_preview_3187_31' class='ginput_preview_list'><\/div><\/div><div class='gfield_description' id='gfield_description_3187_31'>Please upload any supporting documentation that you have for this complaint<\/div><\/div><\/div>\n                    <\/div>\n                    <div class='gform-page-footer gform_page_footer top_label'>\n                        <input type='button' id='gform_previous_button_3187_84' class='gform_previous_button gform-theme-button gform-theme-button--secondary button' onclick='gform.submission.handleButtonClick(this);' data-submission-type='previous' value='Previous'  \/> <input type='button' id='gform_next_button_3187_84' class='gform_next_button gform-theme-button button' onclick='gform.submission.handleButtonClick(this);' data-submission-type='next' value='Next'  \/> \n                    <\/div>\n                <\/div>\n                <div id='gform_page_3187_4' class='gform_page' data-js='page-field-id-84' style='display:none;'>\n                    <div class='gform_page_fields'>\n                        <div id='gform_fields_3187_4' class='gform_fields top_label form_sublabel_below description_below validation_below'><fieldset id=\"field_3187_85\" class=\"gfield gfield--type-checkbox gfield--type-choice gfield--input-type-checkbox gfield--width-full gfield_contains_required field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  ><legend class='gfield_label gform-field-label gfield_label_before_complex' >Escalation Request<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/legend><div class='ginput_container ginput_container_checkbox'><div class='gfield_checkbox ' id='input_3187_85'><div class='gchoice gchoice_3187_85_1'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_85.1' type='checkbox'  value='There was a failure by the relevant staff member to apply principles of natural justice.'  id='choice_3187_85_1'   aria-describedby=\"gfield_description_3187_85\"\/>\n\t\t\t\t\t\t\t\t<label for='choice_3187_85_1' id='label_3187_85_1' class='gform-field-label gform-field-label--type-inline'>There was a failure by the relevant staff member to apply principles of natural justice.<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_3187_85_2'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_85.2' type='checkbox'  value='There was a failure to comply with relevant College policy, procedure or processes; or'  id='choice_3187_85_2'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_3187_85_2' id='label_3187_85_2' class='gform-field-label gform-field-label--type-inline'>There was a failure to comply with relevant College policy, procedure or processes; or<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_3187_85_3'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_85.3' type='checkbox'  value='There was a failure to consider evidence which was available at that time;'  id='choice_3187_85_3'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_3187_85_3' id='label_3187_85_3' class='gform-field-label gform-field-label--type-inline'>There was a failure to consider evidence which was available at that time;<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_3187_85_4'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_85.4' type='checkbox'  value='There was relevant evidence that was not reasonably available to the complainant or could not reasonably have been obtained by the complainant when the complaint was first made;'  id='choice_3187_85_4'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_3187_85_4' id='label_3187_85_4' class='gform-field-label gform-field-label--type-inline'>There was relevant evidence that was not reasonably available to the complainant or could not reasonably have been obtained by the complainant when the complaint was first made;<\/label>\n\t\t\t\t\t\t\t<\/div><\/div><\/div><div class='gfield_description' id='gfield_description_3187_85'>Please specify the grounds on which you are appealing on.<\/div><\/fieldset><div id=\"field_3187_87\" class=\"gfield gfield--type-textarea gfield--input-type-textarea gfield--width-full gfield_contains_required field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_3187_87'>Escalation Statement<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_87' id='input_3187_87' class='textarea large'  aria-describedby=\"gfield_description_3187_87\"   aria-required=\"true\" aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><div class='gfield_description' id='gfield_description_3187_87'>Important: You should include any documentation that you refer to in your statement and\/or that you wish to be considered. Such evidence can include, medical evidence, statutory declarations, police reports.\n<p>\nYou can attach documentation in the Supporting Documentation section below. <\/div><\/div><div id=\"field_3187_88\" class=\"gfield gfield--type-textarea gfield--input-type-textarea gfield--width-full field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_3187_88'>Outcome Sought<\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_88' id='input_3187_88' class='textarea large'      aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/div><div id=\"field_3187_86\" class=\"gfield gfield--type-fileupload gfield--input-type-fileupload gfield--width-full gfield_contains_required field_sublabel_below gfield--has-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='gform_browse_button_3187_86'>Supporting Documentation<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='gfield_description' id='gfield_description_3187_86'>Please upload any supporting documentation that you have for this complaint.<\/div><div class='ginput_container ginput_container_fileupload'><div id='gform_multifile_upload_3187_86' data-settings='{&quot;runtimes&quot;:&quot;html5,flash,html4&quot;,&quot;browse_button&quot;:&quot;gform_browse_button_3187_86&quot;,&quot;container&quot;:&quot;gform_multifile_upload_3187_86&quot;,&quot;drop_element&quot;:&quot;gform_drag_drop_area_3187_86&quot;,&quot;filelist&quot;:&quot;gform_preview_3187_86&quot;,&quot;unique_names&quot;:true,&quot;file_data_name&quot;:&quot;file&quot;,&quot;url&quot;:&quot;https:\\\/\\\/enrolments.its.edu.au\\\/?gf_page=8648fed2d8b7155&quot;,&quot;flash_swf_url&quot;:&quot;https:\\\/\\\/enrolments.its.edu.au\\\/wp-includes\\\/js\\\/plupload\\\/plupload.flash.swf&quot;,&quot;silverlight_xap_url&quot;:&quot;https:\\\/\\\/enrolments.its.edu.au\\\/wp-includes\\\/js\\\/plupload\\\/plupload.silverlight.xap&quot;,&quot;filters&quot;:{&quot;mime_types&quot;:[{&quot;title&quot;:&quot;Allowed Files&quot;,&quot;extensions&quot;:&quot;pdf&quot;}],&quot;max_file_size&quot;:&quot;67108864b&quot;},&quot;multipart&quot;:true,&quot;urlstream_upload&quot;:false,&quot;multipart_params&quot;:{&quot;form_id&quot;:3187,&quot;field_id&quot;:86,&quot;_gform_file_upload_nonce_3187_86&quot;:&quot;89a6cf8205&quot;},&quot;gf_vars&quot;:{&quot;max_files&quot;:&quot;5&quot;,&quot;message_id&quot;:&quot;gform_multifile_messages_3187_86&quot;,&quot;disallowed_extensions&quot;:[&quot;php&quot;,&quot;asp&quot;,&quot;aspx&quot;,&quot;cmd&quot;,&quot;csh&quot;,&quot;bat&quot;,&quot;html&quot;,&quot;htm&quot;,&quot;hta&quot;,&quot;jar&quot;,&quot;exe&quot;,&quot;com&quot;,&quot;js&quot;,&quot;lnk&quot;,&quot;htaccess&quot;,&quot;phar&quot;,&quot;phtml&quot;,&quot;ps1&quot;,&quot;ps2&quot;,&quot;php3&quot;,&quot;php4&quot;,&quot;php5&quot;,&quot;php6&quot;,&quot;py&quot;,&quot;rb&quot;,&quot;tmp&quot;]}}' class='gform_fileupload_multifile'>\n\t\t\t\t\t\t\t\t\t\t<div id='gform_drag_drop_area_3187_86' class='gform_drop_area gform-theme-field-control'>\n\t\t\t\t\t\t\t\t\t\t\t<span class='gform_drop_instructions'>Drop files here or <\/span>\n\t\t\t\t\t\t\t\t\t\t\t<button type='button' id='gform_browse_button_3187_86' class='button gform_button_select_files gform-theme-button gform-theme-button--control' aria-describedby=\"gfield_upload_rules_3187_86 gfield_description_3187_86\"  >Select files<\/button>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div><span class='gfield_description gform_fileupload_rules' id='gfield_upload_rules_3187_86'>Accepted file types: pdf, Max. file size: 64 MB, Max. files: 5.<\/span><ul class='validation_message--hidden-on-empty gform-ul-reset' id='gform_multifile_messages_3187_86'><\/ul> <div id='gform_preview_3187_86' class='ginput_preview_list'><\/div><\/div><\/div><fieldset id=\"field_3187_89\" class=\"gfield gfield--type-radio gfield--type-choice gfield--input-type-radio gfield--width-full gfield_contains_required field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  ><legend class='gfield_label gform-field-label' >Have you included evidence to support the grounds you have selected<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/legend><div class='ginput_container ginput_container_radio'><div class='gfield_radio' id='input_3187_89'>\n\t\t\t<div class='gchoice gchoice_3187_89_0'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_89' type='radio' value='YES'  id='choice_3187_89_0' onchange='gformToggleRadioOther( this )' aria-describedby=\"gfield_description_3187_89\"   \/>\n\t\t\t\t\t<label for='choice_3187_89_0' id='label_3187_89_0' class='gform-field-label gform-field-label--type-inline'>YES<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_3187_89_1'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_89' type='radio' value='NO'  id='choice_3187_89_1' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_3187_89_1' id='label_3187_89_1' class='gform-field-label gform-field-label--type-inline'>NO<\/label>\n\t\t\t<\/div><\/div><\/div><div class='gfield_description' id='gfield_description_3187_89'>Please ensure you have attached the original complaint outcome letter. Complaint escalation requests submitted without a copy of your Level 1 complaint outcome letter may be considered ineligible for consideration.<\/div><\/fieldset><fieldset id=\"field_3187_90\" class=\"gfield gfield--type-consent gfield--type-choice gfield--input-type-consent gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><legend class='gfield_label gform-field-label gfield_label_before_complex' >I have attached the Level 1 complaint outcome letter<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/legend><div class='ginput_container ginput_container_consent'><input name='input_90.1' id='input_3187_90_1' type='checkbox' value='1'   aria-required=\"true\" aria-invalid=\"false\"   \/> <label class=\"gform-field-label gform-field-label--type-inline gfield_consent_label\" for='input_3187_90_1' >YES<\/label><input type='hidden' name='input_90.2' value='YES' class='gform_hidden' \/><input type='hidden' name='input_90.3' value='261' class='gform_hidden' \/><\/div><\/fieldset><\/div>\n                    <\/div>\n                    <div class='gform-page-footer gform_page_footer top_label'>\n                        <input type='button' id='gform_previous_button_3187_92' class='gform_previous_button gform-theme-button gform-theme-button--secondary button' onclick='gform.submission.handleButtonClick(this);' data-submission-type='previous' value='Previous'  \/> <input type='button' id='gform_next_button_3187_92' class='gform_next_button gform-theme-button button' onclick='gform.submission.handleButtonClick(this);' data-submission-type='next' value='Next'  \/> \n                    <\/div>\n                <\/div>\n                <div id='gform_page_3187_5' class='gform_page' data-js='page-field-id-92' style='display:none;'>\n                    <div class='gform_page_fields'>\n                        <div id='gform_fields_3187_5' class='gform_fields top_label form_sublabel_below description_below validation_below'><div id=\"field_3187_94\" class=\"gfield gfield--type-section gfield--input-type-section gsection field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  ><h3 class=\"gsection_title\"><\/h3><div class='gsection_description' id='gfield_description_3187_94'><hr \/>\n<P>\n<h2><strong><span style=\"font-family: tahoma, arial, helvetica, sans-serif; color: #ff9900;\">Your feedback<\/span><\/strong><\/h2><\/div><\/div><div id=\"field_3187_93\" class=\"gfield gfield--type-textarea gfield--input-type-textarea gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_3187_93'>Please share your compliment\/suggestion<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_93' id='input_3187_93' class='textarea large'     aria-required=\"true\" aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/div><div id=\"field_3187_95\" class=\"gfield gfield--type-fileupload gfield--input-type-fileupload gfield--width-full field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='gform_browse_button_3187_95'>Supporting Documentation<\/label><div class='ginput_container ginput_container_fileupload'><div id='gform_multifile_upload_3187_95' data-settings='{&quot;runtimes&quot;:&quot;html5,flash,html4&quot;,&quot;browse_button&quot;:&quot;gform_browse_button_3187_95&quot;,&quot;container&quot;:&quot;gform_multifile_upload_3187_95&quot;,&quot;drop_element&quot;:&quot;gform_drag_drop_area_3187_95&quot;,&quot;filelist&quot;:&quot;gform_preview_3187_95&quot;,&quot;unique_names&quot;:true,&quot;file_data_name&quot;:&quot;file&quot;,&quot;url&quot;:&quot;https:\\\/\\\/enrolments.its.edu.au\\\/?gf_page=8648fed2d8b7155&quot;,&quot;flash_swf_url&quot;:&quot;https:\\\/\\\/enrolments.its.edu.au\\\/wp-includes\\\/js\\\/plupload\\\/plupload.flash.swf&quot;,&quot;silverlight_xap_url&quot;:&quot;https:\\\/\\\/enrolments.its.edu.au\\\/wp-includes\\\/js\\\/plupload\\\/plupload.silverlight.xap&quot;,&quot;filters&quot;:{&quot;mime_types&quot;:[{&quot;title&quot;:&quot;Allowed Files&quot;,&quot;extensions&quot;:&quot;*&quot;}],&quot;max_file_size&quot;:&quot;67108864b&quot;},&quot;multipart&quot;:true,&quot;urlstream_upload&quot;:false,&quot;multipart_params&quot;:{&quot;form_id&quot;:3187,&quot;field_id&quot;:95,&quot;_gform_file_upload_nonce_3187_95&quot;:&quot;fa5f005f27&quot;},&quot;gf_vars&quot;:{&quot;max_files&quot;:&quot;5&quot;,&quot;message_id&quot;:&quot;gform_multifile_messages_3187_95&quot;,&quot;disallowed_extensions&quot;:[&quot;php&quot;,&quot;asp&quot;,&quot;aspx&quot;,&quot;cmd&quot;,&quot;csh&quot;,&quot;bat&quot;,&quot;html&quot;,&quot;htm&quot;,&quot;hta&quot;,&quot;jar&quot;,&quot;exe&quot;,&quot;com&quot;,&quot;js&quot;,&quot;lnk&quot;,&quot;htaccess&quot;,&quot;phar&quot;,&quot;phtml&quot;,&quot;ps1&quot;,&quot;ps2&quot;,&quot;php3&quot;,&quot;php4&quot;,&quot;php5&quot;,&quot;php6&quot;,&quot;py&quot;,&quot;rb&quot;,&quot;tmp&quot;]}}' class='gform_fileupload_multifile'>\n\t\t\t\t\t\t\t\t\t\t<div id='gform_drag_drop_area_3187_95' class='gform_drop_area gform-theme-field-control'>\n\t\t\t\t\t\t\t\t\t\t\t<span class='gform_drop_instructions'>Drop files here or <\/span>\n\t\t\t\t\t\t\t\t\t\t\t<button type='button' id='gform_browse_button_3187_95' class='button gform_button_select_files gform-theme-button gform-theme-button--control' aria-describedby=\"gfield_upload_rules_3187_95 gfield_description_3187_95\"  >Select files<\/button>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div><span class='gfield_description gform_fileupload_rules' id='gfield_upload_rules_3187_95'>Max. file size: 64 MB, Max. files: 5.<\/span><ul class='validation_message--hidden-on-empty gform-ul-reset' id='gform_multifile_messages_3187_95'><\/ul> <div id='gform_preview_3187_95' class='ginput_preview_list'><\/div><\/div><div class='gfield_description' id='gfield_description_3187_95'>Please upload any supporting documentation that you have for this complaint.<\/div><\/div><\/div>\n                    <\/div>\n                    <div class='gform-page-footer gform_page_footer top_label'>\n                        <input type='button' id='gform_previous_button_3187_91' class='gform_previous_button gform-theme-button gform-theme-button--secondary button' onclick='gform.submission.handleButtonClick(this);' data-submission-type='previous' value='Previous'  \/> <input type='button' id='gform_next_button_3187_91' class='gform_next_button gform-theme-button button' onclick='gform.submission.handleButtonClick(this);' data-submission-type='next' value='Next'  \/> \n                    <\/div>\n                <\/div>\n                <div id='gform_page_3187_6' class='gform_page' data-js='page-field-id-91' style='display:none;'>\n                    <div class='gform_page_fields'>\n                        <div id='gform_fields_3187_6' class='gform_fields top_label form_sublabel_below description_below validation_below'><div id=\"field_3187_55\" class=\"gfield gfield--type-section gfield--input-type-section gsection field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  ><h3 class=\"gsection_title\"><\/h3><div class='gsection_description' id='gfield_description_3187_55'><hr \/>\n<P>\n<h2><strong><span style=\"font-family: tahoma, arial, helvetica, sans-serif; color: #ff9900;\">PRIVACY STATEMENT<\/span><\/strong><\/h2><\/div><\/div><div id=\"field_3187_48\" class=\"gfield gfield--type-html gfield--input-type-html gfield_html gfield_html_formatted field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\">The information provided in this form is collected to evaluate and process your complaint. For Intelligent Training Solutions (I.T.S) to efficiently process your request, it is necessary for all sections of this form to be duly completed. Incomplete forms may hamper our ability to execute an investigation into your complaint.<\/span>\n\n<span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\">You reserve the right to access any personal information that I.T.S maintains about you, subject to specific exceptions outlined in relevant legislation. If you wish to access your personal information or have any inquiries regarding how your personal information is managed, please contact Intelligent Training Solutions via email at <a href=\"mailto:admin@its.edu.au\" target=\"_new\">admin@its.edu.au<\/a>. Your privacy and the security of your information are of utmost importance to us.<\/span><\/div><fieldset id=\"field_3187_83\" class=\"gfield gfield--type-consent gfield--type-choice gfield--input-type-consent gfield--width-full gfield_contains_required field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  ><legend class='gfield_label gform-field-label gfield_label_before_complex' >Student Declaration<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/legend><div class='ginput_container ginput_container_consent'><input name='input_83.1' id='input_3187_83_1' type='checkbox' value='1'  aria-describedby=\"gfield_consent_description_3187_83\" aria-required=\"true\" aria-invalid=\"false\"   \/> <label class=\"gform-field-label gform-field-label--type-inline gfield_consent_label\" for='input_3187_83_1' >The information I have provided is, to the best of my knowledge, true and correct.<\/label><input type='hidden' name='input_83.2' value='The information I have provided is, to the best of my knowledge, true and correct.' class='gform_hidden' \/><input type='hidden' name='input_83.3' value='261' class='gform_hidden' \/><\/div><div class='gfield_description gfield_consent_description' id='gfield_consent_description_3187_83' tabindex='0'>To review the Complaints Management Procedure, click here: <a href=\"https:\/\/www.its.vic.edu.au\/knowledge-base\/student-assessment-appeal-procedure\/\" target=\"_blank\" rel=\"noopener\">https:\/\/www.its.vic.edu.au\/knowledge-base\/student-assessment-appeal-procedure\/<\/a><\/div><\/fieldset><div id=\"field_3187_50\" class=\"gfield gfield--type-signature gfield--input-type-signature gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' 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'https:\/\/enrolments.its.edu.au\/wp-content\/plugins\/gravityforms\/images\/spinner.svg', true );jQuery('#gform_ajax_frame_3187').on('load',function(){var contents = jQuery(this).contents().find('*').html();var is_postback = contents.indexOf('GF_AJAX_POSTBACK') >= 0;if(!is_postback){return;}var form_content = jQuery(this).contents().find('#gform_wrapper_3187');var is_confirmation = jQuery(this).contents().find('#gform_confirmation_wrapper_3187').length > 0;var is_redirect = contents.indexOf('gformRedirect(){') >= 0;var is_form = form_content.length > 0 && ! is_redirect && ! is_confirmation;var mt = parseInt(jQuery('html').css('margin-top'), 10) + parseInt(jQuery('body').css('margin-top'), 10) + 100;if(is_form){form_content.find('form').css('opacity', 0);jQuery('#gform_wrapper_3187').html(form_content.html());if(form_content.hasClass('gform_validation_error')){jQuery('#gform_wrapper_3187').addClass('gform_validation_error');} else 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mt);jQuery(document).trigger('gform_confirmation_loaded', [3187]);window['gf_submitting_3187'] = false;wp.a11y.speak(jQuery('#gform_confirmation_message_3187').text());}else{jQuery('#gform_3187').append(contents);if(window['gformRedirect']) {gformRedirect();}}jQuery(document).trigger(\"gform_pre_post_render\", [{ formId: \"3187\", currentPage: \"current_page\", abort: function() { this.preventDefault(); } }]);        if (event && event.defaultPrevented) {                return;        }        const gformWrapperDiv = document.getElementById( \"gform_wrapper_3187\" );        if ( gformWrapperDiv ) {            const visibilitySpan = document.createElement( \"span\" );            visibilitySpan.id = \"gform_visibility_test_3187\";            gformWrapperDiv.insertAdjacentElement( \"afterend\", visibilitySpan );        }        const visibilityTestDiv = document.getElementById( \"gform_visibility_test_3187\" );        let postRenderFired = false;        function triggerPostRender() {            if ( postRenderFired ) {                return;            }            postRenderFired = true;            gform.core.triggerPostRenderEvents( 3187, current_page );            if ( visibilityTestDiv ) {                visibilityTestDiv.parentNode.removeChild( visibilityTestDiv );            }        }        function debounce( func, wait, immediate ) {            var timeout;            return function() {                var context = this, args = arguments;                var later = function() {                    timeout = null;                    if ( !immediate ) func.apply( context, args );                };                var callNow = immediate && !timeout;                clearTimeout( timeout );                timeout = setTimeout( later, wait );                if ( callNow ) func.apply( context, args );            };        }        const debouncedTriggerPostRender = debounce( function() {            triggerPostRender();        }, 200 );        if ( visibilityTestDiv && visibilityTestDiv.offsetParent === null ) {            const observer = new MutationObserver( ( mutations ) => {                mutations.forEach( ( mutation ) => {                    if ( mutation.type === 'attributes' && visibilityTestDiv.offsetParent !== null ) {                        debouncedTriggerPostRender();                        observer.disconnect();                    }                });            });            observer.observe( document.body, {                attributes: true,                childList: false,                subtree: true,                attributeFilter: [ 'style', 'class' ],            });        } else {            triggerPostRender();        }    } );} );\n<\/script>\n\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]\n","protected":false},"excerpt":{"rendered":"<p>Student Complaint Form\n                <div class='gf_browser_gecko gform_wrapper gravity-theme gform-theme--no-framework' data-form-theme='gravity-theme' data-form-index='0' id='gform_wrapper_3187' style='display:none'><div id='gf_3187' class='gform_anchor' tabindex='-1'><\/div><form method='post' enctype='multipart\/form-data' target='gform_ajax_frame_3187' id='gform_3187'  action='\/index.php?rest_route=%2Fwp%2Fv2%2Fposts%2F23958#gf_3187' data-formid='3187' novalidate>\n        <div id='gf_progressbar_wrapper_3187' class='gf_progressbar_wrapper' data-start-at-zero=''>\n        \t<p class=\"gf_progressbar_title\">Step <span class='gf_step_current_page'>1<\/span> of <span class='gf_step_page_count'>6<\/span><span class='gf_step_page_name'><\/span>\n        \t<\/p>\n            <div class='gf_progressbar gf_progressbar_blue' aria-hidden='true'>\n                <div class='gf_progressbar_percentage percentbar_blue percentbar_16' style='width:16%;'><span>16%<\/span><\/div>\n            <\/div><\/div>\n                        <div class='gform-body gform_body'><div id='gform_page_3187_1' class='gform_page ' data-js='page-field-id-0' >\n\t\t\t\t\t<div class='gform_page_fields'><div id='gform_fields_3187' class='gform_fields top_label form_sublabel_below description_below validation_below'><div id=\"field_3187_4\" class=\"gfield gfield--type-html gfield--input-type-html gfield--width-full gfield_html gfield_html_formatted gfield_no_follows_desc field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><h1 style=\"text-align: center;\"><span style=\"font-family: verdana, geneva, sans-serif; font-size: 24pt;\"><span style=\"font-family: verdana, geneva, sans-serif;\">MAKE A COMPLAINT - STUDENTS AND THE GENERAL PUBLIC<\/span><\/span><\/h1><\/div><div id=\"field_3187_56\" class=\"gfield gfield--type-html gfield--input-type-html gfield--width-full gfield_html gfield_html_formatted gfield_no_follows_desc field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\">Intelligent Training Solutions is committed to providing a fair, safe and productive environment.<\/span> <span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\">Students can use this form to submit a\u00a0<strong>complaint <\/strong>regarding our services, staff, or contractors.<\/span>\n<p>\n<span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\">Members of the public can use this form to submit a complaint.<\/span>\n<p>\n<span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\">Your complaint will be dealt with in a transparent, consistent and timely manner. Your submission will be handled confidentially, with sensitivity and with respect to all parties involved.<\/span>\n<p>\n<span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\">To best assist the College to adequately address your concerns or to take your appeal under consideration, it is important that you provide as much detail as possible when completing this form.<\/span>\n<p>\n<span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\">To review our Complaints Management Procedure visit: <a href=\"https:\/\/www.its.vic.edu.au\/knowledge-base\/complaints-management-procedure\/\">https:\/\/www.its.vic.edu.au\/knowledge-base\/complaints-management-procedure\/<\/a><\/span>\n<p>\n<span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\">The I.T.S administration team (Student Advocacy) can assist students with the complaints and appeals processes.<\/span>\n<p>\n<span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\">If you have experienced or witnessed an incident involving sexual harm or have a concern regarding sexual safety, please contact the Executive Management Team for further advice.<\/span>\n<p>\n<span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\">This is not an emergency portal and is not monitored 24\/7. If you are in immediate danger or feel very unsafe, please contact the police on 000.<\/span>\n<p>\n<span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\">If this form is not working as expected, please contact <a href=\"mailto:admin@its.edu.au\" target=\"_blank\" rel=\"noopener\">admin@its.edu.au<\/a>. <\/span><span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\">or <a href=\"mailto:support@its.edu.au\" target=\"_blank\" rel=\"noopener\">support@its.edu.au<\/a>.<\/span><\/div><div id=\"field_3187_70\" class=\"gfield gfield--type-select gfield--input-type-select gfield--width-full gfield_contains_required field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_3187_70'>I would like to....<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_70' id='input_3187_70' class='large gfield_select'  aria-describedby=\"gfield_description_3187_70\"  aria-required=\"true\" aria-invalid=\"false\" ><option value='Make a Informal Complaint' selected='selected'>Make a Informal Complaint<\/option><option value='Make a General Complaint (Level 1)' >Make a General Complaint (Level 1)<\/option><option value='Escalate a Complaint Outcome (Level 1 to Level 2)' >Escalate a Complaint Outcome (Level 1 to Level 2)<\/option><option value='Share a Compliment\/Suggestion' >Share a Compliment\/Suggestion<\/option><\/select><\/div><div class='gfield_description' id='gfield_description_3187_70'>Please select the type of report you wish to make<\/div><\/div><div id=\"field_3187_75\" class=\"gfield gfield--type-html gfield--input-type-html gfield--width-full gfield_html gfield_html_formatted field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><span style=\"color: #ff0000;\">You can only choose this option if you have already received a Level 1 complaint outcome.<\/span><\/div><div id=\"field_3187_74\" class=\"gfield gfield--type-html gfield--input-type-html gfield--width-full gfield_html gfield_html_formatted gfield_no_follows_desc field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><span style=\"color: #ff0000;\">Before lodging a complaint, please check that there is not an appeal or review process available. Decisions relating to admissions and enrolments, final grades, unsatisfactory progress, student discipline, cheating or plagiarism, may have a review process available. Refer to the<\/span>\u00a0<a href=\"https:\/\/www.its.vic.edu.au\/knowledge-base\/student-assessment-appeal-procedure\/\" target=\"_blank\" rel=\"noopener\">appeals webpage<\/a> <span style=\"color: #ff0000;\">for more information.<\/span><\/div><\/div>\n                    <\/div>\n                    <div class='gform-page-footer gform_page_footer top_label'>\n                         <input type='button' id='gform_next_button_3187_72' class='gform_next_button gform-theme-button button' onclick='gform.submission.handleButtonClick(this);' data-submission-type='next' value='Next'  \/> \n                    <\/div>\n                <\/div>\n                <div id='gform_page_3187_2' class='gform_page' data-js='page-field-id-72' style='display:none;'>\n                    <div class='gform_page_fields'>\n                        <div id='gform_fields_3187_2' class='gform_fields top_label form_sublabel_below description_below validation_below'><div id=\"field_3187_51\" class=\"gfield gfield--type-section gfield--input-type-section gsection field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  ><h3 class=\"gsection_title\"><\/h3><div class='gsection_description' id='gfield_description_3187_51'><hr \/>\n<P>\n<h2><strong><span style=\"font-family: tahoma, arial, helvetica, sans-serif; color: #ff9900;\">SECTION A) Your details<\/span><\/strong><\/h2><\/div><\/div><div id=\"field_3187_9\" class=\"gfield gfield--type-html gfield--input-type-html gfield--width-full gfield_html gfield_html_formatted field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\">Complaints can be made anonymously; however, if a Complainant submits a complaint anonymously, the College might be limited in the actions it can take to resolve it. If the complainant does not provide relevant and current contact information, the College may not be able to provide a response to the complaint.<\/span><\/div><div id=\"field_3187_78\" class=\"gfield gfield--type-select gfield--input-type-select gfield--width-full gfield_contains_required field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_3187_78'>Please specify your relationship to Intelligent Training Solutions<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_78' id='input_3187_78' class='large gfield_select'  aria-describedby=\"gfield_description_3187_78\"  aria-required=\"true\" aria-invalid=\"false\" ><option value='Anonymous' selected='selected'>Anonymous<\/option><option value='Student' >Student<\/option><option value='Prospective Student' >Prospective Student<\/option><option value='Community Member' >Community Member<\/option><\/select><\/div><div class='gfield_description' id='gfield_description_3187_78'>Please indicate your relationship to I.T.S<\/div><\/div><fieldset id=\"field_3187_77\" class=\"gfield gfield--type-radio gfield--type-choice gfield--input-type-radio gfield--width-full gfield_contains_required field_sublabel_below gfield--has-description field_description_above field_validation_below gfield_visibility_visible\"  ><legend class='gfield_label gform-field-label' >Would you like a response to your report?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/legend><div class='gfield_description' id='gfield_description_3187_77'>We can contact you by email even if you wish to remain anonymous. You must provide a valid email address in order for the university to be able to contact you.<\/div><div class='ginput_container ginput_container_radio'><div class='gfield_radio' id='input_3187_77'>\n\t\t\t<div class='gchoice gchoice_3187_77_0'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_77' type='radio' value='YES'  id='choice_3187_77_0' onchange='gformToggleRadioOther( this )' aria-describedby=\"gfield_description_3187_77\"   \/>\n\t\t\t\t\t<label for='choice_3187_77_0' id='label_3187_77_0' class='gform-field-label gform-field-label--type-inline'>YES<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_3187_77_1'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_77' type='radio' value='NO'  id='choice_3187_77_1' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_3187_77_1' id='label_3187_77_1' class='gform-field-label gform-field-label--type-inline'>NO<\/label>\n\t\t\t<\/div><\/div><\/div><\/fieldset><div id=\"field_3187_5\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-full field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_3187_5'>Student Number<\/label><div class='ginput_container ginput_container_text'><input name='input_5' id='input_3187_5' type='text' value='' class='small'  aria-describedby=\"gfield_description_3187_5\"    aria-invalid=\"false\"   \/><\/div><div class='gfield_description' id='gfield_description_3187_5'>If you have one<\/div><\/div><fieldset id=\"field_3187_11\" class=\"gfield gfield--type-name gfield--input-type-name gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><legend class='gfield_label gform-field-label gfield_label_before_complex' >Your Name<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/legend><div class='ginput_complex ginput_container ginput_container--name has_prefix has_first_name has_middle_name has_last_name no_suffix gf_name_has_4 ginput_container_name gform-grid-row' id='input_3187_11'>\n                            <span id='input_3187_11_2_container' class='name_prefix name_prefix_select gform-grid-col gform-grid-col--size-auto' >\n                                                    <select name='input_11.2' id='input_3187_11_2'    aria-required='false'   >\n                          <option value=''><\/option><option value='Dr.' >Dr.<\/option><option value='Miss' >Miss<\/option><option value='Mr.' >Mr.<\/option><option value='Mrs.' >Mrs.<\/option><option value='Ms.' >Ms.<\/option><option value='Mx.' >Mx.<\/option><option value='Prof.' >Prof.<\/option><option value='Rev.' >Rev.<\/option>\n                      <\/select>\n                                                    <label for='input_3187_11_2' class='gform-field-label gform-field-label--type-sub '>Prefix<\/label>\n                                                  <\/span>\n                            <span id='input_3187_11_3_container' class='name_first gform-grid-col gform-grid-col--size-auto' >\n                                                    <input type='text' name='input_11.3' id='input_3187_11_3' value=''   aria-required='true'     \/>\n                                                    <label for='input_3187_11_3' class='gform-field-label gform-field-label--type-sub '>First<\/label>\n                                                <\/span>\n                            <span id='input_3187_11_4_container' class='name_middle gform-grid-col gform-grid-col--size-auto' >\n                                                    <input type='text' name='input_11.4' id='input_3187_11_4' value=''   aria-required='false'     \/>\n                                                    <label for='input_3187_11_4' class='gform-field-label gform-field-label--type-sub '>Middle<\/label>\n                                                <\/span>\n                            <span id='input_3187_11_6_container' class='name_last gform-grid-col gform-grid-col--size-auto' >\n                                                    <input type='text' name='input_11.6' id='input_3187_11_6' value=''   aria-required='true'     \/>\n                                                    <label for='input_3187_11_6' class='gform-field-label gform-field-label--type-sub '>Last<\/label>\n                                                <\/span>\n                            \n                        <\/div><\/fieldset><div id=\"field_3187_12\" class=\"gfield gfield--type-phone gfield--input-type-phone gfield--width-half field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_3187_12'>Landline Number<\/label><div class='ginput_container ginput_container_phone'><input name='input_12' id='input_3187_12' type='tel' value='' class='large'    aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_3187_13\" class=\"gfield gfield--type-phone gfield--input-type-phone gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_3187_13'>Mobile Number<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_phone'><input name='input_13' id='input_3187_13' type='tel' value='' class='large'   aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><fieldset id=\"field_3187_14\" class=\"gfield gfield--type-email gfield--input-type-email gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><legend class='gfield_label gform-field-label gfield_label_before_complex' >Email address<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/legend><div class='ginput_complex ginput_container ginput_container_email gform-grid-row' id='input_3187_14_container'>\n                                <span id='input_3187_14_1_container' class='ginput_left gform-grid-col gform-grid-col--size-auto'>\n                                    <input class='' type='email' name='input_14' id='input_3187_14' value=''    aria-required=\"true\" aria-invalid=\"false\"  \/>\n                                    <label for='input_3187_14' class='gform-field-label gform-field-label--type-sub '>Enter Email<\/label>\n                                <\/span>\n                                <span id='input_3187_14_2_container' class='ginput_right gform-grid-col gform-grid-col--size-auto'>\n                                    <input class='' type='email' name='input_14_2' id='input_3187_14_2' value=''    aria-required=\"true\" aria-invalid=\"false\"  \/>\n                                    <label for='input_3187_14_2' class='gform-field-label gform-field-label--type-sub '>Confirm Email<\/label>\n                                <\/span>\n                                <div class='gf_clear gf_clear_complex'><\/div>\n                            <\/div><\/fieldset><\/div>\n                    <\/div>\n                    <div class='gform-page-footer gform_page_footer top_label'>\n                        <input type='button' id='gform_previous_button_3187_79' class='gform_previous_button gform-theme-button gform-theme-button--secondary button' onclick='gform.submission.handleButtonClick(this);' data-submission-type='previous' value='Previous'  \/> <input type='button' id='gform_next_button_3187_79' class='gform_next_button gform-theme-button button' onclick='gform.submission.handleButtonClick(this);' data-submission-type='next' value='Next'  \/> \n                    <\/div>\n                <\/div>\n                <div id='gform_page_3187_3' class='gform_page' data-js='page-field-id-79' style='display:none;'>\n                    <div class='gform_page_fields'>\n                        <div id='gform_fields_3187_3' class='gform_fields top_label form_sublabel_below description_below validation_below'><div id=\"field_3187_53\" class=\"gfield gfield--type-section gfield--input-type-section gsection field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  ><h3 class=\"gsection_title\"><\/h3><div class='gsection_description' id='gfield_description_3187_53'><hr \/>\n<P>\n<h2><strong><span style=\"font-family: tahoma, arial, helvetica, sans-serif; color: #ff9900;\">SECTION B) What happened?<\/span><\/strong><\/h2><\/div><\/div><div id=\"field_3187_19\" class=\"gfield gfield--type-html gfield--input-type-html gfield_html gfield_html_formatted field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\">Describe your concern, including relevant details (example: course title\/code, name of people involved, location, time, dates)\u00a0<\/span><\/div><div id=\"field_3187_21\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_3187_21'>COURSE\/UNIT\/SKILL SET CODE<\/label><div class='ginput_container ginput_container_text'><input name='input_21' id='input_3187_21' type='text' value='' class='large'      aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_3187_22\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_3187_22'>COURSE TITLE<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_22' id='input_3187_22' type='text' value='' class='large'     aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_3187_23\" class=\"gfield gfield--type-date gfield--input-type-date gfield--input-type-datepicker gfield--datepicker-default-icon gfield--width-quarter field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_3187_23'>Date Enrolled<\/label><div class='ginput_container ginput_container_date'>\n                            <input name='input_23' id='input_3187_23' type='text' value='' class='datepicker gform-datepicker dmy datepicker_with_icon gdatepicker_with_icon'   placeholder='dd\/mm\/yyyy' aria-describedby=\"input_3187_23_date_format\" aria-invalid=\"false\" \/>\n                            <span id='input_3187_23_date_format' class='screen-reader-text'>DD slash MM slash YYYY<\/span>\n                        <\/div>\n                        <input type='hidden' id='gforms_calendar_icon_input_3187_23' class='gform_hidden' value='https:\/\/enrolments.its.edu.au\/wp-content\/plugins\/gravityforms\/images\/datepicker\/datepicker.svg'\/><\/div><div id=\"field_3187_24\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-quarter field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_3187_24'>Class Code<\/label><div class='ginput_container ginput_container_text'><input name='input_24' id='input_3187_24' type='text' value='' class='large'      aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_3187_26\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-quarter gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_3187_26'>Year Enrolled<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_26' id='input_3187_26' type='text' value='' class='large'     aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_3187_27\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-quarter field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_3187_27'>Term Enrolled<\/label><div class='ginput_container ginput_container_text'><input name='input_27' id='input_3187_27' type='text' value='' class='large'      aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_3187_80\" class=\"gfield gfield--type-textarea gfield--input-type-textarea gfield--width-full field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_3187_80'>Description<\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_80' id='input_3187_80' class='textarea large'      aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/div><div id=\"field_3187_33\" class=\"gfield gfield--type-section gfield--input-type-section gsection field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  ><h3 class=\"gsection_title\"><\/h3><div class='gsection_description' id='gfield_description_3187_33'><hr \/>\n<P>\n<h2><strong><span style=\"font-family: tahoma, arial, helvetica, sans-serif; color: #ff9900;\">SECTION C) What steps have you taken to resolve this issue?<\/span><\/strong><\/h2><\/div><\/div><div id=\"field_3187_28\" class=\"gfield gfield--type-textarea gfield--input-type-textarea gfield--width-full field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_3187_28'>What steps have you taken to resolve this issue?<\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_28' id='input_3187_28' class='textarea large'      aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/div><div id=\"field_3187_81\" class=\"gfield gfield--type-textarea gfield--input-type-textarea gfield--width-full field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_3187_81'>What outcome are your seeking?<\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_81' id='input_3187_81' class='textarea large'      aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/div><div id=\"field_3187_82\" class=\"gfield gfield--type-section gfield--input-type-section gsection field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  ><h3 class=\"gsection_title\"><\/h3><div class='gsection_description' id='gfield_description_3187_82'><hr \/>\n<P>\n<h2><strong><span style=\"font-family: tahoma, arial, helvetica, sans-serif; color: #ff9900;\">SECTION C) Supporting Documentation?<\/span><\/strong><\/h2><\/div><\/div><div id=\"field_3187_31\" class=\"gfield gfield--type-fileupload gfield--input-type-fileupload gfield--width-full field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='gform_browse_button_3187_31'>Attach documents\/UPLOAD<\/label><div class='ginput_container ginput_container_fileupload'><div id='gform_multifile_upload_3187_31' data-settings='{&quot;runtimes&quot;:&quot;html5,flash,html4&quot;,&quot;browse_button&quot;:&quot;gform_browse_button_3187_31&quot;,&quot;container&quot;:&quot;gform_multifile_upload_3187_31&quot;,&quot;drop_element&quot;:&quot;gform_drag_drop_area_3187_31&quot;,&quot;filelist&quot;:&quot;gform_preview_3187_31&quot;,&quot;unique_names&quot;:true,&quot;file_data_name&quot;:&quot;file&quot;,&quot;url&quot;:&quot;https:\\\/\\\/enrolments.its.edu.au\\\/?gf_page=8648fed2d8b7155&quot;,&quot;flash_swf_url&quot;:&quot;https:\\\/\\\/enrolments.its.edu.au\\\/wp-includes\\\/js\\\/plupload\\\/plupload.flash.swf&quot;,&quot;silverlight_xap_url&quot;:&quot;https:\\\/\\\/enrolments.its.edu.au\\\/wp-includes\\\/js\\\/plupload\\\/plupload.silverlight.xap&quot;,&quot;filters&quot;:{&quot;mime_types&quot;:[{&quot;title&quot;:&quot;Allowed Files&quot;,&quot;extensions&quot;:&quot;*&quot;}],&quot;max_file_size&quot;:&quot;67108864b&quot;},&quot;multipart&quot;:true,&quot;urlstream_upload&quot;:false,&quot;multipart_params&quot;:{&quot;form_id&quot;:3187,&quot;field_id&quot;:31,&quot;_gform_file_upload_nonce_3187_31&quot;:&quot;3628510804&quot;},&quot;gf_vars&quot;:{&quot;max_files&quot;:0,&quot;message_id&quot;:&quot;gform_multifile_messages_3187_31&quot;,&quot;disallowed_extensions&quot;:[&quot;php&quot;,&quot;asp&quot;,&quot;aspx&quot;,&quot;cmd&quot;,&quot;csh&quot;,&quot;bat&quot;,&quot;html&quot;,&quot;htm&quot;,&quot;hta&quot;,&quot;jar&quot;,&quot;exe&quot;,&quot;com&quot;,&quot;js&quot;,&quot;lnk&quot;,&quot;htaccess&quot;,&quot;phar&quot;,&quot;phtml&quot;,&quot;ps1&quot;,&quot;ps2&quot;,&quot;php3&quot;,&quot;php4&quot;,&quot;php5&quot;,&quot;php6&quot;,&quot;py&quot;,&quot;rb&quot;,&quot;tmp&quot;]}}' class='gform_fileupload_multifile'>\n\t\t\t\t\t\t\t\t\t\t<div id='gform_drag_drop_area_3187_31' class='gform_drop_area gform-theme-field-control'>\n\t\t\t\t\t\t\t\t\t\t\t<span class='gform_drop_instructions'>Drop files here or <\/span>\n\t\t\t\t\t\t\t\t\t\t\t<button type='button' id='gform_browse_button_3187_31' class='button gform_button_select_files gform-theme-button gform-theme-button--control' aria-describedby=\"gfield_upload_rules_3187_31 gfield_description_3187_31\"  >Select files<\/button>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div><span class='gfield_description gform_fileupload_rules' id='gfield_upload_rules_3187_31'>Max. file size: 64 MB.<\/span><ul class='validation_message--hidden-on-empty gform-ul-reset' id='gform_multifile_messages_3187_31'><\/ul> <div id='gform_preview_3187_31' class='ginput_preview_list'><\/div><\/div><div class='gfield_description' id='gfield_description_3187_31'>Please upload any supporting documentation that you have for this complaint<\/div><\/div><\/div>\n                    <\/div>\n                    <div class='gform-page-footer gform_page_footer top_label'>\n                        <input type='button' id='gform_previous_button_3187_84' class='gform_previous_button gform-theme-button gform-theme-button--secondary button' onclick='gform.submission.handleButtonClick(this);' data-submission-type='previous' value='Previous'  \/> <input type='button' id='gform_next_button_3187_84' class='gform_next_button gform-theme-button button' onclick='gform.submission.handleButtonClick(this);' data-submission-type='next' value='Next'  \/> \n                    <\/div>\n                <\/div>\n                <div id='gform_page_3187_4' class='gform_page' data-js='page-field-id-84' style='display:none;'>\n                    <div class='gform_page_fields'>\n                        <div id='gform_fields_3187_4' class='gform_fields top_label form_sublabel_below description_below validation_below'><fieldset id=\"field_3187_85\" class=\"gfield gfield--type-checkbox gfield--type-choice gfield--input-type-checkbox gfield--width-full gfield_contains_required field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  ><legend class='gfield_label gform-field-label gfield_label_before_complex' >Escalation Request<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/legend><div class='ginput_container ginput_container_checkbox'><div class='gfield_checkbox ' id='input_3187_85'><div class='gchoice gchoice_3187_85_1'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_85.1' type='checkbox'  value='There was a failure by the relevant staff member to apply principles of natural justice.'  id='choice_3187_85_1'   aria-describedby=\"gfield_description_3187_85\"\/>\n\t\t\t\t\t\t\t\t<label for='choice_3187_85_1' id='label_3187_85_1' class='gform-field-label gform-field-label--type-inline'>There was a failure by the relevant staff member to apply principles of natural justice.<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_3187_85_2'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_85.2' type='checkbox'  value='There was a failure to comply with relevant College policy, procedure or processes; or'  id='choice_3187_85_2'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_3187_85_2' id='label_3187_85_2' class='gform-field-label gform-field-label--type-inline'>There was a failure to comply with relevant College policy, procedure or processes; or<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_3187_85_3'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_85.3' type='checkbox'  value='There was a failure to consider evidence which was available at that time;'  id='choice_3187_85_3'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_3187_85_3' id='label_3187_85_3' class='gform-field-label gform-field-label--type-inline'>There was a failure to consider evidence which was available at that time;<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_3187_85_4'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_85.4' type='checkbox'  value='There was relevant evidence that was not reasonably available to the complainant or could not reasonably have been obtained by the complainant when the complaint was first made;'  id='choice_3187_85_4'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_3187_85_4' id='label_3187_85_4' class='gform-field-label gform-field-label--type-inline'>There was relevant evidence that was not reasonably available to the complainant or could not reasonably have been obtained by the complainant when the complaint was first made;<\/label>\n\t\t\t\t\t\t\t<\/div><\/div><\/div><div class='gfield_description' id='gfield_description_3187_85'>Please specify the grounds on which you are appealing on.<\/div><\/fieldset><div id=\"field_3187_87\" class=\"gfield gfield--type-textarea gfield--input-type-textarea gfield--width-full gfield_contains_required field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_3187_87'>Escalation Statement<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_87' id='input_3187_87' class='textarea large'  aria-describedby=\"gfield_description_3187_87\"   aria-required=\"true\" aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><div class='gfield_description' id='gfield_description_3187_87'>Important: You should include any documentation that you refer to in your statement and\/or that you wish to be considered. Such evidence can include, medical evidence, statutory declarations, police reports.\n<p>\nYou can attach documentation in the Supporting Documentation section below. <\/div><\/div><div id=\"field_3187_88\" class=\"gfield gfield--type-textarea gfield--input-type-textarea gfield--width-full field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_3187_88'>Outcome Sought<\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_88' id='input_3187_88' class='textarea large'      aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/div><div id=\"field_3187_86\" class=\"gfield gfield--type-fileupload gfield--input-type-fileupload gfield--width-full gfield_contains_required field_sublabel_below gfield--has-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='gform_browse_button_3187_86'>Supporting Documentation<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='gfield_description' id='gfield_description_3187_86'>Please upload any supporting documentation that you have for this complaint.<\/div><div class='ginput_container ginput_container_fileupload'><div id='gform_multifile_upload_3187_86' data-settings='{&quot;runtimes&quot;:&quot;html5,flash,html4&quot;,&quot;browse_button&quot;:&quot;gform_browse_button_3187_86&quot;,&quot;container&quot;:&quot;gform_multifile_upload_3187_86&quot;,&quot;drop_element&quot;:&quot;gform_drag_drop_area_3187_86&quot;,&quot;filelist&quot;:&quot;gform_preview_3187_86&quot;,&quot;unique_names&quot;:true,&quot;file_data_name&quot;:&quot;file&quot;,&quot;url&quot;:&quot;https:\\\/\\\/enrolments.its.edu.au\\\/?gf_page=8648fed2d8b7155&quot;,&quot;flash_swf_url&quot;:&quot;https:\\\/\\\/enrolments.its.edu.au\\\/wp-includes\\\/js\\\/plupload\\\/plupload.flash.swf&quot;,&quot;silverlight_xap_url&quot;:&quot;https:\\\/\\\/enrolments.its.edu.au\\\/wp-includes\\\/js\\\/plupload\\\/plupload.silverlight.xap&quot;,&quot;filters&quot;:{&quot;mime_types&quot;:[{&quot;title&quot;:&quot;Allowed Files&quot;,&quot;extensions&quot;:&quot;pdf&quot;}],&quot;max_file_size&quot;:&quot;67108864b&quot;},&quot;multipart&quot;:true,&quot;urlstream_upload&quot;:false,&quot;multipart_params&quot;:{&quot;form_id&quot;:3187,&quot;field_id&quot;:86,&quot;_gform_file_upload_nonce_3187_86&quot;:&quot;89a6cf8205&quot;},&quot;gf_vars&quot;:{&quot;max_files&quot;:&quot;5&quot;,&quot;message_id&quot;:&quot;gform_multifile_messages_3187_86&quot;,&quot;disallowed_extensions&quot;:[&quot;php&quot;,&quot;asp&quot;,&quot;aspx&quot;,&quot;cmd&quot;,&quot;csh&quot;,&quot;bat&quot;,&quot;html&quot;,&quot;htm&quot;,&quot;hta&quot;,&quot;jar&quot;,&quot;exe&quot;,&quot;com&quot;,&quot;js&quot;,&quot;lnk&quot;,&quot;htaccess&quot;,&quot;phar&quot;,&quot;phtml&quot;,&quot;ps1&quot;,&quot;ps2&quot;,&quot;php3&quot;,&quot;php4&quot;,&quot;php5&quot;,&quot;php6&quot;,&quot;py&quot;,&quot;rb&quot;,&quot;tmp&quot;]}}' class='gform_fileupload_multifile'>\n\t\t\t\t\t\t\t\t\t\t<div id='gform_drag_drop_area_3187_86' class='gform_drop_area gform-theme-field-control'>\n\t\t\t\t\t\t\t\t\t\t\t<span class='gform_drop_instructions'>Drop files here or <\/span>\n\t\t\t\t\t\t\t\t\t\t\t<button type='button' id='gform_browse_button_3187_86' class='button gform_button_select_files gform-theme-button gform-theme-button--control' aria-describedby=\"gfield_upload_rules_3187_86 gfield_description_3187_86\"  >Select files<\/button>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div><span class='gfield_description gform_fileupload_rules' id='gfield_upload_rules_3187_86'>Accepted file types: pdf, Max. file size: 64 MB, Max. files: 5.<\/span><ul class='validation_message--hidden-on-empty gform-ul-reset' id='gform_multifile_messages_3187_86'><\/ul> <div id='gform_preview_3187_86' class='ginput_preview_list'><\/div><\/div><\/div><fieldset id=\"field_3187_89\" class=\"gfield gfield--type-radio gfield--type-choice gfield--input-type-radio gfield--width-full gfield_contains_required field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  ><legend class='gfield_label gform-field-label' >Have you included evidence to support the grounds you have selected<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/legend><div class='ginput_container ginput_container_radio'><div class='gfield_radio' id='input_3187_89'>\n\t\t\t<div class='gchoice gchoice_3187_89_0'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_89' type='radio' value='YES'  id='choice_3187_89_0' onchange='gformToggleRadioOther( this )' aria-describedby=\"gfield_description_3187_89\"   \/>\n\t\t\t\t\t<label for='choice_3187_89_0' id='label_3187_89_0' class='gform-field-label gform-field-label--type-inline'>YES<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_3187_89_1'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_89' type='radio' value='NO'  id='choice_3187_89_1' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_3187_89_1' id='label_3187_89_1' class='gform-field-label gform-field-label--type-inline'>NO<\/label>\n\t\t\t<\/div><\/div><\/div><div class='gfield_description' id='gfield_description_3187_89'>Please ensure you have attached the original complaint outcome letter. Complaint escalation requests submitted without a copy of your Level 1 complaint outcome letter may be considered ineligible for consideration.<\/div><\/fieldset><fieldset id=\"field_3187_90\" class=\"gfield gfield--type-consent gfield--type-choice gfield--input-type-consent gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><legend class='gfield_label gform-field-label gfield_label_before_complex' >I have attached the Level 1 complaint outcome letter<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/legend><div class='ginput_container ginput_container_consent'><input name='input_90.1' id='input_3187_90_1' type='checkbox' value='1'   aria-required=\"true\" aria-invalid=\"false\"   \/> <label class=\"gform-field-label gform-field-label--type-inline gfield_consent_label\" for='input_3187_90_1' >YES<\/label><input type='hidden' name='input_90.2' value='YES' class='gform_hidden' \/><input type='hidden' name='input_90.3' value='261' class='gform_hidden' \/><\/div><\/fieldset><\/div>\n                    <\/div>\n                    <div class='gform-page-footer gform_page_footer top_label'>\n                        <input type='button' id='gform_previous_button_3187_92' class='gform_previous_button gform-theme-button gform-theme-button--secondary button' onclick='gform.submission.handleButtonClick(this);' data-submission-type='previous' value='Previous'  \/> <input type='button' id='gform_next_button_3187_92' class='gform_next_button gform-theme-button button' onclick='gform.submission.handleButtonClick(this);' data-submission-type='next' value='Next'  \/> \n                    <\/div>\n                <\/div>\n                <div id='gform_page_3187_5' class='gform_page' data-js='page-field-id-92' style='display:none;'>\n                    <div class='gform_page_fields'>\n                        <div id='gform_fields_3187_5' class='gform_fields top_label form_sublabel_below description_below validation_below'><div id=\"field_3187_94\" class=\"gfield gfield--type-section gfield--input-type-section gsection field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  ><h3 class=\"gsection_title\"><\/h3><div class='gsection_description' id='gfield_description_3187_94'><hr \/>\n<P>\n<h2><strong><span style=\"font-family: tahoma, arial, helvetica, sans-serif; color: #ff9900;\">Your feedback<\/span><\/strong><\/h2><\/div><\/div><div id=\"field_3187_93\" class=\"gfield gfield--type-textarea gfield--input-type-textarea gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_3187_93'>Please share your compliment\/suggestion<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_93' id='input_3187_93' class='textarea large'     aria-required=\"true\" aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/div><div id=\"field_3187_95\" class=\"gfield gfield--type-fileupload gfield--input-type-fileupload gfield--width-full field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='gform_browse_button_3187_95'>Supporting Documentation<\/label><div class='ginput_container ginput_container_fileupload'><div id='gform_multifile_upload_3187_95' data-settings='{&quot;runtimes&quot;:&quot;html5,flash,html4&quot;,&quot;browse_button&quot;:&quot;gform_browse_button_3187_95&quot;,&quot;container&quot;:&quot;gform_multifile_upload_3187_95&quot;,&quot;drop_element&quot;:&quot;gform_drag_drop_area_3187_95&quot;,&quot;filelist&quot;:&quot;gform_preview_3187_95&quot;,&quot;unique_names&quot;:true,&quot;file_data_name&quot;:&quot;file&quot;,&quot;url&quot;:&quot;https:\\\/\\\/enrolments.its.edu.au\\\/?gf_page=8648fed2d8b7155&quot;,&quot;flash_swf_url&quot;:&quot;https:\\\/\\\/enrolments.its.edu.au\\\/wp-includes\\\/js\\\/plupload\\\/plupload.flash.swf&quot;,&quot;silverlight_xap_url&quot;:&quot;https:\\\/\\\/enrolments.its.edu.au\\\/wp-includes\\\/js\\\/plupload\\\/plupload.silverlight.xap&quot;,&quot;filters&quot;:{&quot;mime_types&quot;:[{&quot;title&quot;:&quot;Allowed Files&quot;,&quot;extensions&quot;:&quot;*&quot;}],&quot;max_file_size&quot;:&quot;67108864b&quot;},&quot;multipart&quot;:true,&quot;urlstream_upload&quot;:false,&quot;multipart_params&quot;:{&quot;form_id&quot;:3187,&quot;field_id&quot;:95,&quot;_gform_file_upload_nonce_3187_95&quot;:&quot;fa5f005f27&quot;},&quot;gf_vars&quot;:{&quot;max_files&quot;:&quot;5&quot;,&quot;message_id&quot;:&quot;gform_multifile_messages_3187_95&quot;,&quot;disallowed_extensions&quot;:[&quot;php&quot;,&quot;asp&quot;,&quot;aspx&quot;,&quot;cmd&quot;,&quot;csh&quot;,&quot;bat&quot;,&quot;html&quot;,&quot;htm&quot;,&quot;hta&quot;,&quot;jar&quot;,&quot;exe&quot;,&quot;com&quot;,&quot;js&quot;,&quot;lnk&quot;,&quot;htaccess&quot;,&quot;phar&quot;,&quot;phtml&quot;,&quot;ps1&quot;,&quot;ps2&quot;,&quot;php3&quot;,&quot;php4&quot;,&quot;php5&quot;,&quot;php6&quot;,&quot;py&quot;,&quot;rb&quot;,&quot;tmp&quot;]}}' class='gform_fileupload_multifile'>\n\t\t\t\t\t\t\t\t\t\t<div id='gform_drag_drop_area_3187_95' class='gform_drop_area gform-theme-field-control'>\n\t\t\t\t\t\t\t\t\t\t\t<span class='gform_drop_instructions'>Drop files here or <\/span>\n\t\t\t\t\t\t\t\t\t\t\t<button type='button' id='gform_browse_button_3187_95' class='button gform_button_select_files gform-theme-button gform-theme-button--control' aria-describedby=\"gfield_upload_rules_3187_95 gfield_description_3187_95\"  >Select files<\/button>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div><span class='gfield_description gform_fileupload_rules' id='gfield_upload_rules_3187_95'>Max. file size: 64 MB, Max. files: 5.<\/span><ul class='validation_message--hidden-on-empty gform-ul-reset' id='gform_multifile_messages_3187_95'><\/ul> <div id='gform_preview_3187_95' class='ginput_preview_list'><\/div><\/div><div class='gfield_description' id='gfield_description_3187_95'>Please upload any supporting documentation that you have for this complaint.<\/div><\/div><\/div>\n                    <\/div>\n                    <div class='gform-page-footer gform_page_footer top_label'>\n                        <input type='button' id='gform_previous_button_3187_91' class='gform_previous_button gform-theme-button gform-theme-button--secondary button' onclick='gform.submission.handleButtonClick(this);' data-submission-type='previous' value='Previous'  \/> <input type='button' id='gform_next_button_3187_91' class='gform_next_button gform-theme-button button' onclick='gform.submission.handleButtonClick(this);' data-submission-type='next' value='Next'  \/> \n                    <\/div>\n                <\/div>\n                <div id='gform_page_3187_6' class='gform_page' data-js='page-field-id-91' style='display:none;'>\n                    <div class='gform_page_fields'>\n                        <div id='gform_fields_3187_6' class='gform_fields top_label form_sublabel_below description_below validation_below'><div id=\"field_3187_55\" class=\"gfield gfield--type-section gfield--input-type-section gsection field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  ><h3 class=\"gsection_title\"><\/h3><div class='gsection_description' id='gfield_description_3187_55'><hr \/>\n<P>\n<h2><strong><span style=\"font-family: tahoma, arial, helvetica, sans-serif; color: #ff9900;\">PRIVACY STATEMENT<\/span><\/strong><\/h2><\/div><\/div><div id=\"field_3187_48\" class=\"gfield gfield--type-html gfield--input-type-html gfield_html gfield_html_formatted field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\">The information provided in this form is collected to evaluate and process your complaint. For Intelligent Training Solutions (I.T.S) to efficiently process your request, it is necessary for all sections of this form to be duly completed. Incomplete forms may hamper our ability to execute an investigation into your complaint.<\/span>\n\n<span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\">You reserve the right to access any personal information that I.T.S maintains about you, subject to specific exceptions outlined in relevant legislation. If you wish to access your personal information or have any inquiries regarding how your personal information is managed, please contact Intelligent Training Solutions via email at <a href=\"mailto:admin@its.edu.au\" target=\"_new\">admin@its.edu.au<\/a>. 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