Assessment Cover Sheet and Learner Declaration for TLII0005 TLII0005 APPLY CUSTOMER SERVICE SKILLS (RELEASE 2)This form is to be completed by the student and assessor as a preliminary record of the student's results. All student submissions, including any associated checklists as outlined below, must be attached together with this assessment cover sheet before uploading on the document on this student’s profile. Student results are not to be entered on the Student Management Database unless all relevant paperwork is completed and attached to this form. 📃ASSESSMENT COVER SHEETThis assessment covers the following units: TLII0005 - APPLY CUSTOMER SERVICE SKILLS 🖋️ FORMATIVE ASSESSMENTSNot Applicable for this unit 🖋️ SUMMATIVE ASSESSMENTSSUMMATIVE ASSESSMENTS This module contains the following assessment tasks to supply evidence for the units of competence listed above. ASSESSMENT TASK 1 - ONLINE QUIZ (TLII0005) - WRITTEN ASSESSMENT ASSESSMENT TASK 2 - PRACTICAL OBSERVATIONAL ASSESSMENT (ROLE PLAY) ASSESSMENT TASK 3 - ONLINE STUDENT RESEARCH PROJECT 🖋️ STUDENT TO COMPLETE THIS SECTIONStudent Full Name(Required) Dr.MissMr.Mrs.Ms.Mx.Prof.Rev. Prefix First Middle Last Mobile Number(Required)Student Email(Required) I.T.S Student NumberExample: ITS000123X (10 characters) or AITS200001X (11 characters) - Your student number must start with 'ITS' or 'AITS' and contain the correct amount of charactersCourse Type(Required) Class or workshop Online / distance learning Other - describe If Other(Required)Last Submission? Check this box if you believe this is the final workbook submission for the award of your qualification. SUBMISSION (GENERAL STATEMENT) | LEARNER DECLARATIONLearner Declaration(Required) I agree to the following statements. I declare that the information contained in this assessment is accurate and is a true reflection of the assessment task I have undertaken. I declare that no part of this assessment task completed by me has been copied from another person’s work with the exception of any listed references or documents or group work as allowed by this assessment; hence, I understand that work completed towards this assessment must be verifiably my own. I declare that no part of this assessment, apart from any assessor sections, has been written for me by another person. I understand that I will be given feedback verbally or in writing within 30 days from my final submission. I understand that I will be informed of the assessment result and the reasons for the decision. I am aware of my appeal rights regarding the appeals policy and understand that the appeals policy is publicly available on the RTO website or via my student handbook. 🖋️ASSESSMENT TASK 1 - ONLINE QUIZ | LEARNER DECLARATIONAssessment Task 1 | Learner Declaration(Required) I agree to the following statements. I declare that the information contained in this assessment task is accurate and is a true reflection of the assessment I have undertaken I understand that I will be given feedback within 30 days of my confirmed submission I understand that if I am required to re-submit my work due to an incomplete result or incorrect answers, I will have 7 days in which to upload my re-submission I am aware of my assessment decision appeal rights as documented in the appeals policy, or I understand that I can find the appeals policy via the student handbook or on the RTO website 🖋️ASSESSMENT TASK 3 - ONLINE STUDENT RESEARCH PROJECT | LEARNER DECLARATIONAssessment Task 3 | Learner Declaration(Required) I agree to the following statements. I declare that the information contained in this assessment task is accurate and is a true reflection of the assessment I have undertaken I understand that I will be given feedback within 30 days of my confirmed submission I understand that if I am required to re-submit my work due to an incomplete result or incorrect answers, I will have 7 days in which to upload my re-submission I am aware of my assessment decision appeal rights as documented in the appeals policy, or I understand that I can find the appeals policy via the student handbook or on the RTO website Signature(Required)🖋️ STUDENT COMMENTSPlease provide us with any additional information you would like your assessor to know prior to making an assessment decision. This section is not intended for course or assessment feedback. A student evaluation form will be sent to you shortly. This will provide you with the opportunity to provide us with feedback.Learner Comments
