Refund Application Form

This form is a mandatory requirement for students or organisations seeking a refund for any accredited or non-accredited course they have enrolled in. Any refund request not made through this form will require the applicant to submit this official refund application form.

Refund disbursements for both accredited and non-accredited courses adhere to the stipulations laid out in your enrolment agreement with Intelligent Training Solutions. These terms and conditions can be accessed via the ITS website at https://www.its.vic.edu.au/knowledge-base/, or found within your Product Disclosure Statement (PDS).

Please note that all refunds, including adjustments for overpayments, are processed once a month on a Wednesday, barring public holidays. Following receipt of your completed refund application form, our finance department will ensure that the refund is executed within a 30 working-day timeframe.

HOW TO APPLY FOR A REFUND

To apply for a refund, follow the instruction within this form.

PERSONAL CONTACT DETAILS

Intelligent Training Solutions requires personal and contact information from an applicant requesting a refund to facilitate accurate and secure processing of the transaction. This information helps us to correctly identify the individual or organisation associated with the original payment, thereby ensuring that the refund is issued to the appropriate party.

The contact details allow us to maintain open and efficient communication throughout the refund process. We may need to reach out to the applicant to clarify details or update them regarding the status of their refund.

Finally, collection of this information is also critical for audit purposes and to comply with financial regulations and laws. It allows us to maintain proper records of our financial transactions, ensuring accountability and transparency.

Please note that all personal and contact information collected is handled with utmost care, respecting privacy regulations and our organisation's strict privacy policy.

SECTION A) PERSONAL CONTACT DETAILS

Student Number

Name(Required)

Prefix First Middle Last

Landline Number

Mobile Number(Required)

Email address(Required)

Enter Email Confirm Email

Residential Address(Required)

Street Address Suburb State Post Code Country

SECTION B) COURSE DETAILS

We kindly request you to provide us with detailed information regarding the specific course for which you are seeking a refund. This should include the course name, course code (if applicable), and the enrolment period. Providing this information will enable us to expedite your refund request efficiently and accurately.

COURSE/UNIT/SKILL SET CODE

COURSE TITLE(Required)

Date Enrolled

Class Code

Year Enrolled(Required)

Term Enrolled

SECTION C) REASON FOR A REFUND

Reason for this refund(Required)

Change in Personal Circumstances

Duplicate or Overpayment Made

Course Cancelled by Intelligent Training Solutions

Medical / Health Issues

Other reason

Please be aware that your refund request and the reasons behind it will be reviewed in accordance with our specific refund terms and conditions. Approval of a refund is contingent upon these conditions being met. We strongly urge you to familiarise yourself with these terms and conditions to understand your eligibility. They can be accessed at the following link: https://www.its.vic.edu.au/knowledge-base/tcs-clause-4-refunds/. By understanding these terms, you can ensure that your request aligns with our policy, thereby facilitating a smoother refund process.

Clause 4.2 of our Refund Terms and Conditions state that a student will be issued with a full refund of all enrolment fees they paid for a course that was postponed or cancelled by Intelligent Training Solutions, provided that the student does not accept, for any reason, an offer to have their enrolment transferred to an alternative course. If the student accepts an offer made by Intelligent Training Solutions to have their enrolment transferred to an alternative course, then the student waives their right under this sub-section for a refund under this clause should they change their mind.

Read the full terms and conditions here: https://www.its.vic.edu.au/knowledge-base/tcs-clause-4-refunds/

Please UPLOAD your Medical Certificate

Drop files here or

Max. file size: 64 MB.

PLEASE NOTE: If a selected 'Medical / Health Issues' as your reason, under our terms and conditions, you MUST provide us with a Medical Certificate otherwise your application will not be considered.

Refund Details - Please ensure that you provide details about why you require a refund.(Required)

HOW WE WILL PROCESS YOUR REFUND

How did you initially make payment for your course?(Required)

Direct Deposit (Bank Transfer)

Electronic Funds Transfer (EFT) @ I.T.S

PayPal

Credit Card - Stripe

Other

IMPORTANT NOTICE: If your initial course fee payment was made using a credit card or PayPal, Intelligent Training Solutions will issue the refund using the same method. Otherwise, your refund will be processed via Electronic Funds Transfer (EFT). Please note that we do not issue refunds in the form of cheques.

BANK ACCOUNT DETAILS

For EFT or Direct Transfer refunds, it is imperative that you provide accurate banking details below. Intelligent Training Solutions will not assume responsibility for funds not received due to incorrect banking information provided by you. Additionally, if delays in the refund process or charges arise due to our need to request tracking information from our bank - as a result of incorrect information provided by you - these costs will be invoiced to you. Please exercise caution and double-check your banking details to ensure accuracy and a smooth refund process.

Name of your financial institute(Required)

Your Account Name(Required)

Account BSB Number(Required)

Account Number(Required)

PRIVACY STATEMENT

The information provided in this form is primarily collected to evaluate and process your refund application. In order for Intelligent Training Solutions (I.T.S) to efficiently process your request, it is necessary for all sections of this form to be duly completed. Incomplete forms may hamper our ability to execute your refund.

There might be instances where your personal information must be disclosed to pertinent government bodies, government departments, or financial institutes should the law require or permit Intelligent Training Solutions to do so. Rest assured, this is strictly within legal and regulatory boundaries.

You reserve the right to access any personal information that I.T.S maintains about you, subject to specific exceptions outlined in relevant legislation. If you wish to access your personal information or have any inquiries regarding how your personal information is managed, please reach out to Intelligent Training Solutions via email at admin@its.edu.au. Your privacy and the security of your information are of utmost importance to us.

STUDENT DECLARATION(Required)

I hereby confirm that I have thoroughly read and comprehended all the instructions, guidelines, and terms and conditions provided within this form.

I hereby declare that all the information furnished in this form, along with any accompanying documentation, is complete, accurate, and truthful to the best of my knowledge and belief.

I acknowledge and understand that the submission of inaccurate or misleading information may lead to delays in processing, or even potential refusal of my refund request.

I hereby agree to release and indemnify Intelligent Training Solutions, along with its officers, employees, agents, partners, and contractors, from any liability, claim, demand, loss, or expense (inclusive of legal costs) that may arise in any way related to the provision of inaccurate information on my part.

I hereby acknowledge and understand that the processing of my refund request will strictly adhere to the procedures outlined in the terms and conditions of enrolment with Intelligent Training Solutions.

Signature(Required)